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Need help with Fire & Ash? We're here to assist you. Send us an email and we'll get back to you as soon as possible.
When contacting support, please include:
- Your device model and iOS version
- Description of the issue
- Steps to reproduce the problem
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Frequently Asked Questions
How do gems work?
Gems (💎) are the premium currency in Fire & Ash. You can use them to open chests, spin the lucky wheel, buy boosts, and more. Gem packs can be purchased from the in-game shop.
How does merging work?
Combine two identical elements to create a higher-level version of that element family. There are 4 element families (Fire, Water, Earth, Air) with 100 levels each. Higher-level elements are stronger in battle!
What is the element advantage system?
Elements follow a 4-cycle advantage: Water beats Fire → Fire beats Air → Air beats Earth → Earth beats Water. Use this to your advantage in battles for bonus damage!
Can I restore my purchases?
Fire & Ash uses consumable gem packs that cannot be restored. However, if a purchase is interrupted, it will be automatically completed when you return to the game.
What happens if I delete the game?
Since all game data is stored locally on your device, deleting the game will remove all progress, including your collection, gem balance, and battle records. This cannot be recovered.
Is an internet connection required?
Fire & Ash can be played offline. An internet connection is only needed for purchasing gems from the in-game shop.